Refund Policy
Effective date: July 24, 2026
1. Scope
This policy applies to Obano subscription charges processed by Paddle.
2. Trial
- The trial lasts 7 days.
- No subscription charge is taken when the trial begins.
- You must cancel before the trial ends to avoid the first monthly charge.
- Trial eligibility may be limited to one trial per business or account.
3. Cancellation
- Cancellation prevents future automatic renewals.
- It normally takes effect at the end of the current billing period.
- Access normally continues through that period.
- Cancellation does not automatically refund a completed charge.
4. Refund request window
Refund requests must be submitted within 14 days of the relevant charge. Requests submitted after this period may still be considered where required by applicable law or in cases of duplicate charges, billing errors, unauthorized transactions, or exceptional technical issues.
5. How to request a refund
Refund requests may be submitted through Paddle receipt or buyer-support links, Paddle buyer support, or by contacting support@obano.life. Paddle processes approved refunds as Merchant of Record.
6. Assessment and approval
Submitting a request within the 14-day window does not guarantee approval. Requests are assessed based on duplicate charges, technical billing errors, unauthorized charges, service unavailability, applicable statutory rights and other relevant circumstances.
7. Cancellation vs refund
Cancellation prevents future automatic renewals but does not automatically create a refund for a completed charge. To seek a refund for a prior charge, submit a refund request as described above.
8. Consumer rights
Mandatory statutory rights remain unaffected. Nothing in this policy limits rights that cannot lawfully be excluded under applicable consumer-protection law. Business subscriptions may not always qualify for the same consumer rights as individual consumer purchases.
9. Approved refunds
Approved refunds are processed by Paddle as Merchant of Record and are generally returned to the original payment method where possible. Timing may depend on Paddle, card networks, the payment provider and the bank. Exact settlement time is not guaranteed.
10. Chargebacks
Please contact Paddle or Obano support before initiating a chargeback so the issue can be investigated. This does not restrict lawful chargeback rights.